Reference

Terms & Conditions That Put You First

Our Terms & Conditions are built around how you actually play. When you open an account with erek05, you're agreeing to clear, straightforward rules about deposits via DANA…

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erek05 Terms & Conditions That Put You First
REACH US DIRECTLY

Support Channels for Account and Policy Questions

Team online

Live Chat

Open the chat bubble in the bottom right of your account dashboard. Our team responds to terms questions and account issues in English during support hours, seven days a week from 08:00 to 22:00 Jakarta time.

Email Support

Email [email protected] with your account details and the specific term or policy question. Include your registered email and account username. We aim to reply within 24 hours on weekdays.

In-App Help

Tap Settings > Account & Terms in the erek05 app to see a summary of your agreement, withdrawal policies, and data handling. A link to our full Terms document appears at the bottom of that section.

YOUR DATA, YOUR CONTROL

How We Protect Your Account and Information

Account Security

We require a unique password and optional two-factor authentication on every account. Your login details are encrypted in transit and at rest. If you suspect unauthorized access, contact support immediately and we'll freeze your account and verify your identity before releasing funds.

Data Retention

We keep your account data for as long as your account is open, plus two years after closure for regulatory and fraud prevention purposes. Personal information collected during deposits (name, bank details via DANA, OVO, GoPay or QRIS) is retained only as long as required by payment providers and local law.

Cookies and Tracking

Our Terms cover cookies used to remember your login session and game preferences. We do not sell your data to third parties. Cookies expire after 90 days of inactivity. You can disable non-essential cookies in your browser settings without losing access to your account.

Withdrawal Verification

Before any withdrawal, we verify your identity and payment method to match your account. This takes up to 24 hours. If your withdrawal is flagged, support will contact you within 12 hours with next steps. Your funds remain in your erek05 wallet until verification completes.

Dispute Resolution

If you dispute a transaction or game outcome, email [email protected] within 30 days with your account details and the specific date and game. We investigate and respond within 14 business days. You can also request a full transaction history from your account dashboard.

Right to Request Changes

You can update your registered email, phone number, and payment method anytime in Account Settings. To request deletion of personal data where local law permits, contact support with your account email. We'll confirm the request and guide you through any withdrawal or account closure steps.

Frequently Asked Questions About Our Terms

Yes. Go to Account Settings, select Payment Methods or Contact Info, and update either one. Changes to your registered email take effect immediately. If you change your linked DANA, OVO, GoPay or QRIS account, your next withdrawal will use the new method. You cannot change your account username once it's set.

Access depends on local law where you are located. If your IP shows a location outside Indonesia, you may see a region-restriction message. Our Terms apply only to players where access is permitted by local regulation. If you travel, you can still log in and view your account, but you cannot deposit or play until you return to a permitted region.

After you request a withdrawal to DANA, OVO, GoPay or QRIS, we verify your identity and payment method. This typically takes two to four hours. The actual transfer to your wallet depends on your payment provider, usually under one minute for QRIS and GoPay, up to five minutes for DANA and OVO.

Daily Deposit references and withdrawal limits depend on your account age and verification status. First-time accounts can deposit up to Rp 5,000,000 per day. After 30 days and email verification, this increases to Rp 50,000,000. Withdrawal requests up to Rp 10,000,000 are processed without additional review; larger amounts require manual verification within 24 hours.

We share only the minimum data needed for each service. Payment providers (DANA, OVO, GoPay, QRIS) receive your name, phone number and withdrawal amount. Game studios receive your player ID and game history only, never your payment details. We do not sell your data to advertisers or third-party marketers outside our corporate group.

You can close your account anytime from Settings. Any remaining balance is withdrawn to your registered payment method within 48 hours. After closure, we retain your data for two years for fraud prevention and legal compliance, then delete it. Where local law permits deletion of older records, contact support to request early removal.

If we notice suspicious login attempts, rapid withdrawals, or game patterns that suggest account compromise, we freeze the account temporarily and email your registered address. You'll need to verify your identity via support before we unlock access. This protects your funds and is covered under our Terms account security section. Contact support immediately if you don't recognize the activity.

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